Join forces for better results with 3rd party portals

The Problem                                     

  • No insight on actual team working on assigned portfolio.
  • No way to monitor agency performance and interact in real time.
  • No means to enforce bank’s contact strategy.
  • Disputes over calculating commissions.
  • Moderate performance of 3rd parties.

The Solution

  • Bank deployed the Outsourcing module of EXUS Collections.
  • Bank offered an online access to each DCA’s portfolio through the web.
  • Each DCA used its own CTI Infrastructure and dialer software, integrated with EXUS Collections in real time.

The Results

  • Seamless integration with all DCA’s,
  • Real time monitoring and adjustment of account handling prioritization.
  • Reduced number of complaints.
  • Fully automated process for calculating commissions.
  • Reduced bucket flow to higher buckets.

EXUS Collections

Click here to learn more about EXUS Collections.

Get in Touch

EXUS provides specialized software solutions for financial institutions, banking, telecoms, utilities.
For more information about our products and services please contact:  info@exus.co.uk