"The cleanest implementation I've ever experienced"

When Colin Dinn joined Siam Commercial Bank (SCB) as Chief Technology Officer in 2016, he faced a major challenge: modernizing the bank’s technological infrastructure to help SCB become “Thailand’s most admired bank.” A critical area of focus was the bank’s debt collections system.

At the time, SCB was nearing the completion of a five-year implementation of a new collections platform. However, despite the investment, the system still lacked efficiency. Agents struggled with limited customer visibility, preventing them from offering tailored solutions and optimizing recovery strategies.

Recognizing the need for a more effective approach, SCB turned to EXUS’ Financial Suite—a solution designed to streamline and enhance debt collections for retail banks. By providing a holistic view of customer interactions, EXUS empowered SCB’s collections team to operate more efficiently, improve customer engagement, and drive better financial outcomes.

Download the full case study to discover how SCB transformed its collections process with EXUS’ innovative technology. Simply fill in the form below to access your copy.