The company

EXUS is an enterprise software company specializing in credit risk management, digital transformation services and innovation management. EXUS was founded with the vision to simplify enterprise software, make it simple, accessible and exciting.

With headquarters in London and research & development centre in Athens, EXUS support organisations worldwide to improve their results by introducing simplicity & intelligence in their business processes through state of the art technology.

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We significantly improve the business of those we serve, simplifying complexity to enable intelligent action.

Find out what's like to work at Exus

Working at EXUS

At EXUS we believe that technology exists to serve people. This means we spend time thinking about how people interact with the world around them; about the cognitive process. We enjoy a workplace where curiosity and ambition are put in service of making software that makes people smarter.

EXUS Collections & Recovery Blog

Chatbots v Live Chat v Call Centres: Which is better for debt collections in retail banks?

Posted by Marios Siappas
The banking and finance sector is ablaze with chatbots. Bank of America, HSBC, Wells Fargo, Swedbank, Capital One – these are just a few examples of major banks that have (or are set to) release customer service chatbots.
For banks, bots are a cost saving; for customers, they are a simple and instant way to resolve issues. The hype is there, but how have chatbots performed in practice? And can human-led customer service channels (like call centres and live chat) still offer value in the debt recovery process?
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