The company

EXUS is an enterprise software company specializing in credit risk management, digital transformation services and innovation management. EXUS was founded with the vision to simplify enterprise software, make it simple, accessible and exciting.

With headquarters in London and research & development centre in Athens, EXUS support organisations worldwide to improve their results by introducing simplicity & intelligence in their business processes through state of the art technology.

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We significantly improve the business of those we serve, simplifying complexity to enable intelligent action.

Teamwork. Join feasts. Support Together Concept.

Working at EXUS

At EXUS we believe that technology exists to serve people. This means we spend time thinking about how people interact with the world around them; about the cognitive process. We enjoy a workplace where curiosity and ambition are put in service of making software that makes people smarter.

EXUS Collections & Recovery Blog

Agent Incentives for better Customer Communication

Posted by Nikos Lambrou on Tue, Oct 10, 2017 @ 08:00 AM

Incentivizing your collectors is key towards better team management, motivation and performance increase. Daily motivation is critical, even after extensive training is offered to collections professionals. When they have it, they perform better and achieve higher collections rates. Incentive programs must be smartly designed and comprise of a mix of KPI’s in order to actually increase collections results.
This post offers tips on how collections managers can structure incentive programs so that collectors work harder and smarter to improve results. 
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