Customers Expect Digital Self-Service
Empower customers to resolve debts independently through intelligent digital self-service, AI-assisted payment journeys, and personalised repayment options - available 24/7 across web and mobile.
We provide a fast and easy to use way to reach your debtors through digital communication channels using our Collections Self Service and 2-Way Digital Channel Technologies. Deployed either on cloud or on-premise, these technologies allow for the automated communication and interaction with debtors, making it easy for them to have an up-to-date view of their delinquencies and giving them a way to pay without ever leaving their home.
Scale your collections capabilities, not your costs
EXUS Collections Self Service helps organisations scale their collections capacity quickly and cost-effectively by targeting specific customer segments and proposing alternative debt settlement options.
The substantial improvement in collections results, both in terms of quantity and quality, stem from the expectations of modern debtors for self-service options as well as the convenience and intimacy of the private experience they deliver.
Key Features
Personalized customer experience
Convenience and intimacy of private experience for customers
24/7 availability
You can keep your customer self-service channel open, 24/7, independent of your collection systems
Fast, simple integration, and low-cost, rapid payback
Your organization can have a self-service platform up and running in a matter of weeks
Increased customer contacts
Open a new communications channel and reach more debtors without increased effort
Focus on value-added activities
Free up collectors to concentrate on the most profitable accounts and tasks, driving less responsive or lower balance accounts to self-serve. Offer your customers an easy way to upload documents and fill in income and expenditure forms
Seamless integration
EXUS Collections Self Service works with any core collection system, however, it is optimized for the EXUS Financial Suite, EXUS' best-in-class collections system
Book a Demo
Get in touch to arrange a meeting or to book a demo. One of our debt collection specialists can help answer your queries.