Optimise your early arrears collections strategies, while offering an exceptional customer service to your debtors.
Technology has revolutionised debt collection, transforming a once stressful process into a more consumer-driven experience. Today’s borrowers manage multiple financial obligations, and debt products are increasingly complex. At the same time, organisations face growing competitive pressure - repeat business is no longer guaranteed.
That makes customer service a key differentiator, even in collections. A debtor today could become a valued customer tomorrow when their financial situation improves. Organisations that provide a fair, transparent, and supportive experience are more likely to recover debts and maintain long-term relationships genuinely helping their customers.
A modern debt collection platform is essential. It must support the entire debt lifecycle while enabling seamless customer interactions across multiple channels - ensuring efficiency for businesses and a positive experience for consumers.
Technology that drives better business results
EXUS Collections, our award-winning debt collection platform, supports the entire debt lifecycle by automating routine processes and enabling seamless customer interactions across traditional and digital channels. Its powerful decision-making engine, driven by business rules and analytics, leverages a rich set of metrics - without requiring custom development or ongoing IT support. With a high degree of configurability, it empowers your organisation to adapt to changing business conditions, while supporting your team to become Collections Heroes.
Strategies & Workflows
Take full control of your automated decision-making.
Organisational Structure
Flexible support for both centralised and distributed operations.
User-Defined Data
An extensible database that adapts to your unique data needs.
User Interface
Intuitive, streamlined, and designed for ease of use.
Product Types
Supports retail, corporate, and any other debt types your business requires.
Reporting
Comprehensive out-of-the-box reports with flexible ad-hoc design capabilities.
By choosing EFS, you can maximize customer lifetime value, lower service costs, and boost profitability - all while balancing customer needs with business objectives at every touchpoint. An award-winning debt collections platform, EFS simplifies complexity, enabling a cost-effective, compliant collections process that prioritises retaining your most valuable customers.
“EXUS managed to implement a debt collections system that could handle our entire mortgage portfolio - the most complex in the business with 400,000 accounts and a value of 600,000 million baht - within seven months altogether. In fact, EXUS’ contribution was completed in a much shorter timeframe.” – Colin Dinn, CTO of SCB.
Key Features of the EFS Debt Collection Platform
Access, Integrate, and Enrich Debtor Data
A flexible data import module connects to multiple sources, enabling a comprehensive, 360-degree view of each customer within the collections process.
Design and Assess Strategy
An intuitive strategy design tool empowers users to create, test, and deploy strategies without IT support.
Collaborate with 3rd Parties
Seamlessly integrate your DCAs into your collections and recovery process as if they were in-house agents, ensuring smooth collaboration and operational efficiency.
Find out more
Schedule a meeting or book a demo with one of our debt collection specialists - we're here to answer your questions and help you find the right solution.