Debt collection becomes very challenging without a proper process in place, a fully trained collection agent who is well-versed in the environment and regulatory requirements, and knowing how to make
use of the automated collections system. Being empathetic and tactful is the key to a successful resolution of outstanding debts and is considered an added advantage in dealing with most of the
challenges that are being faced in the process of debt collection.

The impact of all these constraints puts heavy pressure on the organization’s capacity & capabilities to manage the collections department effectively and efficiently.


Download now our Best Practice Guide, to enhance your capacity and capabilities in managing debt collection effectively and efficiently.