HOW STARTUP THINKING CAN IMPROVE RETAIL BANKING'S DEBT COLLECTIONS PRACTICES, AND HOW TO IMPLEMENT IT

Retail banks struggle with legacy systems and disruption from tech-led startups - but a change of mindset can turn the tide.

Banks can no longer afford to play it safe, adding a new feature over the top of slow legacy systems and old-school attitudes. They need to think like startups, building the technology, agility and efficiency that lets them meet these emergent needs. They need to put the customer - and not themselves - at the heart of everything they do.

Agile methodology and fluid structure are novel concepts for established firms - but retail banking and debt collections can benefit from a new approach 

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