How EXUS reformed Watt + Volt's debt collection department, In less than two months. Promise ratio went up by 27% and productivity increased by 30%
WATT+VOLT is one of the major traders and suppliers of electricity and natural gas in Greece. Since 2012, the company has been growing steadily, constantly evolving and adapting to the complex needs of the energy industry. Managing arrears was mostly a manual process and it was clear that a high degree of automation and intelligence was mandatory to support the ever increasing delinquent portfolio. EXUS offered to W+V a managed service approach taking care of the whole infrastructure to run its award-winning debt collection software as a service in the Cloud. In less than two months, Kept Promise Ratio went up by 27% and productivity saw an instant increase of 30%.
Read more on how EXUS helped W+V achieve an aggressive scaling up of its client base, while at the same time keeping delinquency levels low, by downloading the full case study below.
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