According to a study by GARTNER, the cost to service NPLs is 15 times that of the servicing cost for performing loans. However, delinquent debtors are still customers and as such, credit organisations need to provide them with high quality of service, even during collections.
So, how can you balance between performing efficient collections and protecting your customer relationship?
The “Collections Customer Satisfaction Handbook” is here to help.
In it, you will discover how to implement two major "shifts" needed to improve customer service:
Learn about the 3 mistakes often made by Collections departments.
Take the 6 Steps towards Customer Service Success.
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