Menu

We are open honest and trustworthy and look at every issue from all perspectives

 

BRIDGING TWO WORLDS: INCREASE COLLECTIONS WHILE MAINTAINING CUSTOMER SATISFACTION

According to a study by GARTNER, the cost to service NPLs is 15 times that of the servicing cost for performing loans. However, delinquent debtors are still customers and as such, credit organisations need to provide them with high quality of service, even during collections.


CCS_HANDBOOK_BookCover02.png

So, how can you balance between performing efficient collections and protecting your customer relationship?
The “Collections Customer Satisfaction Handbook” is here to help.
In it, you will discover how to implement two major "shifts" needed to improve customer service:

  • Learn about the 3 mistakes often made by Collections departments.

  • Take the 6 Steps towards Customer Service Success.

Are you ready to improve customer service efforts and make measurable impact on your bottom line results today?

DOWNLOAD THE GUIDE

We respect your privacy 100%, so the information that you provide will remain strictly confidential.

The 'First name' field is required
The 'Last name' field is required
Please enter a valid Email address

Get in Touch

EXUS provides specialized software solutions for financial institutions, banking, telecoms, utilities.
For more information about our products and services please contact:  info@exus.co.uk