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EXUS debt collections & recovery system gets ‘Depth of Customer Service’ award from CELENT
CELENT (Oliver Wyman Group ) has released its ABCD Vendor View - Global Edition report on “Retail Loan Collections Solutions” ! The 250 pages report, further to identifying the key market drivers pressuring financial institutions to re-evaluate and update their loan collections solutions, answers the question “Who are the leading collections vendors and what are their competitive differentiators?”. It is a powerful tool for organisations wishing to evaluate and select the best loan collections system from several options available in the market.
Craig Focardi, Senior Banking Analyst for CELENT, points:
with little analyst coverage of the retail loan collection technology market and large portfolios of unseasoned consumer debt, this report provides an independent and much-needed assessment of delinquency trends and retail loan collection technology solutions available on the market.
The full report is available to CELENT subscribed customers.
The report features the leading debt collections & recovery system providers in the world. CELENT has developed a framework for evaluating vendors, which is a standard representation of a vendor marketplace designed to show at a glance the relative positions of each vendor in four categories:
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Advanced Technology,
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Breadth of Functionality,
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Customer Base (i.e., relative number of customers), and
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Depth of Client Services
EXUS was ranked among the top 3 vendors in terms of Breadth of Functionality and Advanced Technology !
Most importantly, EXUS received the
XCelent Depth of Customer Service Award
ranked highest amongst all vendors participating in the study, based on end-user feedback.
EXUS scored an almost perfect 5/5 across all categories,
the highest amongst all vendors in each and every category
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functionality,
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ease of use,
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technology,
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integration,
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implementation and post implementation.
End users scored EXUS with a total average of 4.9/5, with no other vendor/system achieving such score.
EXUS is a proven, modern loan collections system that meets the needs of all sizes of financial institutions. The solution covers the full lifecycle of collections and debt recovery, from disbursement through write-off or debt sale. The solution is flexible and feature rich, and capabilities can be quickly added as an institution’s needs evolve.
Following EXUS’ Best-in-Class award from Gartner a few years ago, this recent acknowledgement demonstrates EXUS commitment to providing financial institutions with the best debt collections technology in the world.
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