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It may be ten years since the global financial crisis shook the world, but banks and consumers are still grappling with the repercussions. With multiplying non-performing loans, limited credit availability, and customer debt rising rapidly, debt collections and credit risk management have become a ...

When it comes to technology, early adoption doesn’t always lead to ongoing efficiency. Britain’s railway system, for example, is the oldest in the world, with wagonways first built in the 1950s. Now, though, the system is out of date and proving tricky to improve. Just 34% of British train lines ar ...

The story Between bailouts, government collapses and populist revolt, it was easy to miss one of the more curious stories of the 2008 financial crisis. In Spain, debt collectors clothed in tailcoats and top hats (or disguised as clowns and matadors) became a common sight during the crisis. In a ti ...

Modern collections success doesn’t need to be rocket science: A specialized collections software solution helps organizations collect more and improve recovery efficiency. But there’s a catch.  Many of these systems are not configured to be used by everyone. They’re only truly usable by IT speciali ...

Saudi Arabia and the UAE are the most difficult countries in which to collect debts, according to new research – but they’re far from alone. China, Russia, Malaysia and South Africa also scored badly, appearing in the “severe” category for the complexity of debt collection. The difficulties in thes ...

The story Only a decade after the Great Recession, danger seems to be looming once again. In his parting shot before stepping down as Germany’s Minister of Finance, Wolfgang Schäuble warned that spiralling levels of global debt and liquidity present a big risk to the world economy. “Economists al ...

Collections and recovery (C&R) is changing. Gone are the days when a simple phone call or touchpoint were enough to collect. Now, customers and clients are multi-channel and often have multiple debt obligations. They generate more, and more sophisticated, data than ever that impacts the risk on ...

Capacity planning is commonly used in business computing and information technology. Simply put, it’s a process that helps determine what resources a business will need to satisfy the changing demands for its products. In a collections department, personnel capacity planning helps your organization ...

Building a business case for debt collection software isn’t all about facts and figures. Even if you recognise the indisputable benefits of collections software, your decision-makers’ perspectives are likely to be very different. Presentation, then, can be the difference between buy-in and bust. He ...

It’s possible to create a collections process that is super-efficient in its infrastructure, process, and service while maintaining strict adherence to banking regulations. Where the collections process falls down, however, is when banks ignore these regulations, whether purposefully or because the ...