Retail banks are transforming to seize new opportunities, navigate serious pitfalls and generate more revenue in tough markets. Who better than the biggest names in retail banking to show your organization how to profit amid the perils of today’s financial conditions? These industry experts convene ...

While much of the global economy is slowly recovering from the Great Recession of 2009 and its aftermath, the retail banking industry has in some ways seen things go from bad to worse. As economies flatlined, the public response was the rollout of more stringent regulations and comprehensive oversig ...

EFS

The European utilities' industry is struggling to maintain profitability in the face of shifting public policy and the rise of affordable alternative energy sources. As a result, utility companies are now under intense pressure to improve their bottom lines. A natural complement to demand generation ...

EFS

Telecoms face a tough uphill battle. Mergers are sweeping the industry, tougher regulatory pressures are slashing profits, and lingering effects of the credit crunch aren’t just affecting banks. While telecoms struggle to find new markets, acquire more customers and cut costs, they may miss one ave ...

EFS

Collections and recovery (C&R) is changing. Gone are the days when a simple phone call or touchpoint were enough to collect. Now, customers and clients are multi-channel and often have multiple debt obligations. They generate more, and more sophisticated, data than ever that impacts the risk on ...

Any company with customers is more than a seller of products or services. It’s in the relationship business. Collections and recovery are no different. Real people are behind every loan and delinquent debt. Part of your job is to understand their situations and help them get their financial lives b ...

EFS

Utility companies face a variety of challenges, from individual customer complaint and concern management to disruptive new green energy solutions. As the market moves toward advanced green energy solutions, the time and money required to adopt and integrate new technologies into existing businesses ...

EFS

The billing department flags a delinquent account and transfers it to collections. Collections delegates the account to its telecommunications team. When recovery attempts are unsuccessful, it’s relayed to legal, which makes a recommendation to collections. Collections then update accounting on the ...

EFS

Today’s banks face the lingering effects of crisis head-on. They have limited capabilities for new business and the consequences of the credit crunch are front-and-centre, with a direct impact on bank operations:  80,000 jobs were cut from Europe’s top banks in 2013. Barclays made an early May ann ...

EFS

Damaged reputation and balance sheets post-financial crisis have led to external scrutiny by the government and the general public. In addition to public mistrust, one of the lingering effects of the Eurozone crisis was the drafting of Basel III regulations.  Understanding the intent and implicatio ...

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