The last decade has seen a tremendous emphasis on customer service and convenience in banking. Today, customers are able to bank online – and this doesn’t mean just checking their balance. They can make payments, save, apply for loans; all at the touch of an app icon. It’s strange to see how far l ...

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When it comes to technology, early adoption doesn’t always lead to ongoing efficiency. Britain’s railway system, for example, is the oldest in the world, with wagonways first built in the 1950s. Now, though, the system is out of date and proving tricky to improve. Just 34% of British train lines ar ...

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2018 is a huge year for the banking and finance sector, both for large institutions and individual citizens. In Europe, Brexit is on the horizon. In the US, consumer spending is set to slow as the growth rate of real disposable income also slows. China’s debt bubble looms large while ‘Political inst ...

Debt collections is in trouble - especially when it comes to delinquent credit. According to figures from the International Monetary Fund’s Global Financial Stability Report, non-performing loans make up 3.925% of total gross global loans. While this figure is down from its high of 4.064% in 2014, ...

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Are you ready to improve customer service efforts and make measurable impact on your bottom line results today?

We invite you to download a free copy of the handbook and increase your customers' satisfaction along with your collections results.
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12 September 2017 Half of success is learning what not to do. And there are plenty of mistakes made during the average day of collections work. However, there are three top mistakes that do the most damage to customer service levels. Poor Communication Collectors that don’t communicate well don’t ...

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Incentivizing your collectors is key towards better team management, motivation and performance increase. Daily motivation is critical, even after extensive training is offered to collections professionals. When they have it, they perform better and achieve higher collections rates. Incentive progra ...

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Discover which technologies will help your business significantly reduce the cost of servicing non-performing loans in this free guide. Download it today! ...

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Half of success is learning what not to do. And there are plenty of mistakes made during the average day of collections work. However, there are three top mistakes that do the most damage to customer service levels.  Poor Communication Collectors that don’t communicate well don’t collect. It’s as ...

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Nearly a quarter of small and medium businesses in the UK could face insolvency because of one thing, reports The Telegraph. They’re not getting paid. Late payments and overdue invoices are piling up for these businesses. A full 22% of these obligations are owned by large companies. Companies in th ...

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EXUS provides specialized software solutions for financial institutions, banking, telecoms, utilities.
For more information about our products and services please contact:  info@exus.co.uk