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Vietnamese auto-finance is big business right now. A buoyant consumer confidence index, constant prime lending rates and growing car sales have been major drivers set within a healthy economic climate of GDP growth to rival China’s. This is coupled with a surge in new car ownership following a period of stagnation in 2017 while customers waited for a 0% tax on imported cars to kick in on January 1st 2018.

While millennials are still maligned by the media, the truth of the matter is that many are settling comfortably into their thirties as we speak. Indeed, some are already parents themselves.

This is a demographic with definite purchasing power. It’s also a demographic in a lot of debt. And the problem is evident worldwide.

While millennials are still maligned by the media, the truth of the matter is that many are settling comfortably into their thirties as we speak. Indeed, some are already parents themselves.

This is a demographic with definite purchasing power. It’s also a demographic in a lot of debt. And the problem is evident worldwide.

The UAE is a thriving market for banks right now, with gross assets increasing by 7.9% year-on-year in 2018 for the top 10 local banks. As a result, many major international players have been making moves in the region in recent months. Indeed, HSBC, which is comfortably one of the largest banks in the world, recently increased its stake in HSBC Saudi Arabia to 51% and smaller retail banks are beginning to follow suit.

Debt collection is a big business in the United States. According to IBIS World, the industry netted $11 billion in revenue as of June 2019. While this is a downward trend due to stringent debt collection regulations (calls are limited to six debt collection calls a day per account), this is still a lot of money. 

There is barely an industry on earth that hasn’t been powerfully disrupted by technology. For some, the disruption has proven beneficial and they have emerged on the other side leaner, healthier and ready to face the next century with a wider smile and a more customer-centric attitude. Whilst retail ...

Utilities are something many customers take for granted. They need them, therefore they assume they will always be taken care of. Utility companies are, however, just as likely to take their customers for granted. In such an environment, customer service in the utilities sector has never been more ...

In certain locales, field collections have long been an essential part of recouping debit. But everything needs to evolve eventually. As customers and collectors alike become more accustomed to the ease and convenience that modern mobile devices have brought to their lives, all methods of collection ...

The Nordic banking model has long been viewed through rose-tinted spectacles, but is that a reputation it truly deserves? Whilst Scandinavian banks might be one of the darlings of the European banking community, such pride often comes before a fall. So, what is the banking and debt landscape actuall ...

Debt collections is a complicated game. In the utility sector it also happens to have something of an image problem. Global concern surrounding energy prices continues to mount, and utility companies are cast as the bad guys in a situation they can’t control.  It doesn’t help that there has been a  ...