EXUS and the New Collections Blueprint
Data, Trust, GenAI and Empathy in Thailand’s Credit System
Debt collections is undergoing a fundamental shift - from call-heavy, reactive processes to a discipline shaped by data, AI, trust, and empathy.
In this free eBook, EXUS explores how Thailand’s unique combination of high household debt, advanced digital payments, and evolving regulation is redefining what effective collections looks in 2026.
Drawing on insights from the recent EXUS Executive Forum in Bangkok, the eBook unpacks how lenders can improve recovery performance while maintaining customer trust, regulatory confidence, and human-centric engagement.
Download the free eBook to discover how intelligence-led, AI-enabled collections are shaping the future of credit risk in Thailand.
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