Debt collections is a complicated business. There are many moving pieces to juggle and any number of things that can go wrong. That’s why many banks choose to outsource some of their debt collections operations to third party agencies.
Problems, however, can arise when there is a communication breakdown between banks and agencies, or when there is a disagreement. This is where solutions like the EXUS Financial Suite (EFS) step in to help organisations work together and recoup debts reliably and consistently.