Debt collections is in trouble - especially when it comes to delinquent credit. According to figures from the International Monetary Fund’s Global Financial Stability Report, non-performing loans make up 3.925% of total gross global loans. While this figure is down from its high of 4.064% in 2014, ...

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12 September 2017 Half of success is learning what not to do. And there are plenty of mistakes made during the average day of collections work. However, there are three top mistakes that do the most damage to customer service levels. Poor Communication Collectors that don’t communicate well don’t ...

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Incentivizing your collectors is key towards better team management, motivation and performance increase. Daily motivation is critical, even after extensive training is offered to collections professionals. When they have it, they perform better and achieve higher collections rates. Incentive progra ...

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Discover which technologies will help your business significantly reduce the cost of servicing non-performing loans in this free guide. Download it today! ...

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Half of success is learning what not to do. And there are plenty of mistakes made during the average day of collections work. However, there are three top mistakes that do the most damage to customer service levels.  Poor Communication Collectors that don’t communicate well don’t collect. It’s as ...

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Nearly a quarter of small and medium businesses in the UK could face insolvency because of one thing, reports The Telegraph. They’re not getting paid. Late payments and overdue invoices are piling up for these businesses. A full 22% of these obligations are owned by large companies. Companies in th ...

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Choosing the right collections software solution is hard enough. After all, the stakes are high. Some organizations that effectively choose and implement this type of software substantially increase their collections rates. Even a 2% to 10% rise in success rates has a significant positive impact on ...

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Businesses involved with debt collections need to measure and report specific collections goals. That seems obvious, but many companies still don’t follow collections best practices when it comes to forming goals and measuring success.  When you set clear goals and measure the right metrics, it’s e ...

Customer segmentation refers to the strategy of dividing customers into groups based on characteristics to better tailor messaging and communicate to each audience. These characteristics might include the type of debt, amount of debt or location. It’s important for collections departments to segmen ...

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EXUS provides specialized software solutions for financial institutions, banking, telecoms, utilities and hospitality sectors.
For more information about our products and services please contact:  info@exus.co.uk