Once upon a time, the customer-bank relationship was a single channel. Loan products were straightforward. And consumer debt relationships typically occurred between a few parties.  My, how times have changed. Collections is now: Multi-channel, taking place across phone, email, social media and ...

Loan collections costs are spiralling out of control, according to CEB TowerGroup - Now Gartner. Thanks to a variety of factors, including a fourfold increase in delinquencies from 2007 to 2010, the cost of servicing non-performing loans has skyrocketed. It stands at 15 times the cost of servicing a ...

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