Incentivizing your employees is a way of motivating them to perform to the best of their abilities. Collections departments are no different. Even after proper training, collections professionals need daily motivation to excel. When they have it, they perform better and achieve higher collections r ...

EFS

In a perfect world, debtors would pay what they owe and collectors would have better results. But in many debt scenarios and environments, the only element you can control is how your collections department works. Even a gain of just a few percentage points in collections performance delivers serio ...

EFS

We all know the global financial crisis changed retail banking as usual. Investor confidence and credit availability plummeted. Consumer debt levels rose. Economies flattened worldwide. Yet, one effect of the crisis was particularly damaging: The rise in non-performing loans. Non-performing loans o ...

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