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The rapid growth of the Islamic banking sector is good news for this branch of financial services. But some suggest that profitability remains a struggle. Consulting firm A.T. Kearney offers two recommendations to fix the problem: improve strategic positioning and maximize operational efficiency. S ...

Global changes in banking are having profound effects throughout the industry. Retail banking experts gathered at the most recent Middle East Retail Banking Summit to discuss these changes. The top three trends they identified were: The need to generate more revenue from existing business, in ord ...

If Q1 2015 is telling telecoms something, it’s this: Prepare for change. Several industry trends are converging in a way that has serious implications for profits, customer retention and overall telecom health. As an avid telecoms follower, there are three insights I took away from company and indu ...

Whether you’re an original lender or a third-party debt collector, you have a reputation problem—and you’re not alone. Horror stories abound about the poor customer service provided by banks and the third-party collections they employ.  The reputation problem affects the entire industry. Banks and ...

Islamic banks are growing fast. They saw 17.6% annual growth in the past several years, as noted by professional services firm EY. But with growth comes challenges. EY identified three major challenges faced by Islamic banks as they transition from regional operations to truly global firms:  1. Su ...

Portfolios have become more complex. With credit capacity limited, stronger regulations in effect and a rise in non-performing loans worldwide, today’s collectors need big-picture insights more than ever before. The many reasons why include: The ability to anticipate faster which loans will be lo ...

Retail banking is undergoing reform. Close scrutiny and calls for regulatory compliance are shaking up the industry and revealing gaps in operational performance. That means banks need to remain on task and on target more than ever. Under Basel III, insight into debt recovery is a core indicator of ...

Telecom consolidation is sweeping Europe. It’s causing concerns about competition and regulatory scrutiny. And there are more considerations than ever for telecoms navigating the changing landscape of collections and recovery. Within telecom companies, consolidation may strengthen business long-term ...

Not all delinquent credit cases are created equal. National and institutional non-performing loans and accounts are complex—and troubled. Major European economies like Italy’s carry unprecedented debt on the books. Regulators are demanding more of organizations than ever. And private utility and te ...