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Between strict regulations, rising NPLs and crunches on credit, financial institutions around the world are facing a hard fact: having delinquent accounts on your books has become increasingly probable. Faced with a new normal, even your best collectors could be scrambling to succeed in a market th ...

It’s no secret that the market currently makes delinquent portfolios and non-performing loans (NPLs) more probable.  Risk mitigation is a must to combat rises in NPLs, increased regulation and general uncertainty. After all, the cost of risk is high. Elevated risk levels drag your portfolios furthe ...

Modern collections success doesn’t need to be rocket science: A specialized collections software solution helps organizations collect more and improve recovery efficiency. But there’s a catch.  Many of these systems are not configured to be used by everyone. They’re only truly usable by IT speciali ...

It’s time to wake up and realize that your customer has changed. They want online service and communication, multiple ways to resolve debt obligations, and the ability to settle debts on their own terms, 24/7. That means your collections department needs to change with them. Here’s how. Collection ...

This year is shaping up to be a roller coaster for European utilities. The sector is lagging behind the Stoxx Europe 600 index. Demand is falling in key markets. And prices are dropping. The market is doing its best to crush profits. But utilities themselves are contributing to the decline. This p ...