If Q1 2015 is telling telecoms something, it’s this: Prepare for change. Several industry trends are converging in a way that has serious implications for profits, customer retention and overall telecom health. As an avid telecoms follower, there are three insights I took away from company and indu ...

EFS

Whether you’re an original lender or a third-party debt collector, you have a reputation problem—and you’re not alone. Horror stories abound about the poor customer service provided by banks and the third-party collections they employ.  The reputation problem affects the entire industry. Banks and ...

EFS

Islamic banks are growing fast. They saw 17.6% annual growth in the past several years, as noted by professional services firm EY. But with growth comes challenges. EY identified three major challenges faced by Islamic banks as they transition from regional operations to truly global firms:  1. Su ...

EFS

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