Choosing the right collections software solution is hard enough. After all, the stakes are high. Some organizations that effectively choose and implement this type of software substantially increase their collections rates. Even a 2% to 10% rise in success rates has a significant positive impact on ...

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Businesses involved with debt collections need to measure and report specific collections goals. That seems obvious, but many companies still don’t follow collections best practices when it comes to forming goals and measuring success.  When you set clear goals and measure the right metrics, it’s e ...

Customer segmentation refers to the strategy of dividing customers into groups based on characteristics to better tailor messaging and communicate to each audience. These characteristics might include the type of debt, amount of debt or location. It’s important for collections departments to segmen ...

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Capacity planning is commonly used in business computing and information technology. Simply put, it’s a process that helps determine what resources a business will need to satisfy the changing demands for its products. In a collections department, personnel capacity planning helps your organization ...

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Technology has changed the way the telecom industry operates and how interacts with its customers. Customers demand the ability to communicate with companies at the touch of a button and on their terms. Telecoms have no choice but to keep up.  That’s just one example of the brave new world telecoms ...

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Traditional collections operations used tactics like cold calling that made measurement difficult. Now, in modern debt collections, metrics have expanded and evolved into collector productivity, collections and recovery performance, and capacity planning. Your department should gather data on all se ...

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The right offer delivered to the right customer at exactly the right time. It is more important than you could ever imagine. Customers use multiple channels to communicate and resolve debt obligations. They also may have multiple debt obligations with a bank or company. Your business can’t read min ...

Each stage of delinquency—soft, pre-litigation, litigation and recovery—requires a different approach to keep collections on track. When lenders have insight into a customer’s stage of delinquency, they can make the right offer at the right time. This improves collections performance, increases the ...

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The debt collections and recovery industry is one of today’s most vital and fast-paced business segments. Unfortunately, many collections businesses still employ traditional practices like cold calling, while attempting to compete in an increasingly complex world.  Outmoded practices and disparate ...

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Social media is an important factor for any retail banking organization’s success—whether or not you're already using debt collection software to build a multichannel approach to customer communication. It’s important to have a social media presence and represent your organization in the best way p ...

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EXUS

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EC2N 1PB London, UK

 

 

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EXUS provides specialized software solutions for financial institutions, banking, telecoms, utilities.
For more information about our products and services please contact:  info@exus.co.uk