12 September 2017 Half of success is learning what not to do. And there are plenty of mistakes made during the average day of collections work. However, there are three top mistakes that do the most damage to customer service levels. Poor Communication Collectors that don’t communicate well don’t ...

EFS

Incentivizing your collectors is key towards better team management, motivation and performance increase. Daily motivation is critical, even after extensive training is offered to collections professionals. When they have it, they perform better and achieve higher collections rates. Incentive progra ...

EFS

Discover which technologies will help your business significantly reduce the cost of servicing non-performing loans in this free guide. Download it today! ...

EFS

Half of success is learning what not to do. And there are plenty of mistakes made during the average day of collections work. However, there are three top mistakes that do the most damage to customer service levels.  Poor Communication Collectors that don’t communicate well don’t collect. It’s as ...

EFS

Nearly a quarter of small and medium businesses in the UK could face insolvency because of one thing, reports The Telegraph. They’re not getting paid. Late payments and overdue invoices are piling up for these businesses. A full 22% of these obligations are owned by large companies. Companies in th ...

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Choosing the right collections software solution is hard enough. After all, the stakes are high. Some organizations that effectively choose and implement this type of software substantially increase their collections rates. Even a 2% to 10% rise in success rates has a significant positive impact on ...

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Businesses involved with debt collections need to measure and report specific collections goals. That seems obvious, but many companies still don’t follow collections best practices when it comes to forming goals and measuring success.  When you set clear goals and measure the right metrics, it’s e ...

Customer segmentation refers to the strategy of dividing customers into groups based on characteristics to better tailor messaging and communicate to each audience. These characteristics might include the type of debt, amount of debt or location. It’s important for collections departments to segmen ...

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Capacity planning is commonly used in business computing and information technology. Simply put, it’s a process that helps determine what resources a business will need to satisfy the changing demands for its products. In a collections department, personnel capacity planning helps your organization ...

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Technology has changed the way the telecom industry operates and how interacts with its customers. Customers demand the ability to communicate with companies at the touch of a button and on their terms. Telecoms have no choice but to keep up.  That’s just one example of the brave new world telecoms ...

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EXUS provides specialized software solutions for financial institutions, banking, telecoms, utilities.
For more information about our products and services please contact:  info@exus.co.uk