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The debt collections process involves countless data points, multiple people and numerous channels of communication. For those reasons, it’s also fraught with friction points. Perhaps it’s the overburdened Excel spreadsheet from which you run your collections, or maybe it’s a lack of cohesive strate ...

Digital transformation has never been more of a hot topic. 79% of North American banking leaders believe their bank’s existence will be threatened if they don’t innovate faster. However, “digital transformation” is also a loaded phrase: it can mean a lot of different things to a lot of different peo ...

No industry is safe from the fast march of digital progress, and the banking sector is no different. In Europe alone, well over a thousand fintech companies have launched in the last decade and, as of 2016 according to Accenture, these same fintechs make up almost 7% of the industry's overall annual ...

Try as we might change customer opinion, debt collections has struggled to shake its bad reputation in both established and emerging markets. Regionally, this could be down to a multitude of factors; from cultural differences and complicated local court systems to overly aggressive collections pract ...

There are forces at work aiming to reshape the banking sector, and retail banks need to choose whether they want to brace for impact or lead the charge. With 2018 winding to close and retail banking in a state of perpetual change, everyone's eyes are currently in 2019. According to Roberto Ferrari, ...

Between 2015 and 2016, World Bank figures reveal that the average proportion of all loans that are non-performing (NPLs) rose over half a per cent from 6.99% to 7.07%. According to Gartner, the cost of servicing a delinquent loan is now 15 times higher than the cost of servicing a performing loan. ...

Whilst APAC presents a potentially lucrative market for businesses and investors when it comes to debt collections, unfamiliarity with local legal systems and taxation – not to mention some antiquated collections practices – has led to some serious challenges. As a result, debt collection in the reg ...

It’s difficult to talk about the APAC region as a whole - it includes industrial giants like China, global financial centres like Hong Kong, and burdened economies struggling to handle their debt-to-GDP ratio. That said: three specific factors recur as concerns for debt collectors across the region: ...

Customer-centric thinking has changed the game for banking, can it do the same for debt collection in the APAC region? Many Asia-Pacific countries are notorious for the complexity of their debt collection operations, with a report from credit insurance company Euler Hermes ranking the vast majority ...

Digital transformation is big news in the Asia-Pacific region (APAC). In 2017, around 6% of the region’s collective GDP was derived from digital products and services; Techwire Asia predicts this will increase ten times over by 2021, with a predicted economic contribution of over $1 trillion. Beyon ...