When a customer moves into the delinquency phase, it’s harder to get them to pay off debt. That means prevention is a top collections strategy. After all, stopping customers from entering delinquency improves outcomes faster than recovery strategies.  Could your organization do more to prevent deli ...

EFS

Personal debt is something everyone handles differently. In a fast-paced and consumer-focused society, not all customers are receptive to collector outreach. Many consumers prefer to have non-interruptive, self-driven resolutions to their problems. This is especially true for sensitive matters like ...

EFS

Incentivizing your employees is a way of motivating them to perform to the best of their abilities. Collections departments are no different. Even after proper training, collections professionals need daily motivation to excel. When they have it, they perform better and achieve higher collections r ...

EFS

In a perfect world, debtors would pay what they owe and collectors would have better results. But in many debt scenarios and environments, the only element you can control is how your collections department works. Even a gain of just a few percentage points in collections performance delivers serio ...

EFS

We all know the global financial crisis changed retail banking as usual. Investor confidence and credit availability plummeted. Consumer debt levels rose. Economies flattened worldwide. Yet, one effect of the crisis was particularly damaging: The rise in non-performing loans. Non-performing loans o ...

Before the implementation of automated outbound calling technology, most collections operations assigned accounts from cradle to grave. This has changed recently in favour of dynamically distributing accounts to a pool of resources, which provides for increased productivity. The result is that ther ...

Debt collections software can only solve so many problems without a solid team behind it. Implementation can take years if done incorrectly, as issues are time-consuming and expensive to correct. The better your software provider, the faster the implementation and onboarding process, and the sooner ...

EFS

The Middle East faces a retail banking environment characterized by significant volumes of non-performing loans (NPLs) and robust technological change. Banks operating in this environment face increasing debt collections costs, growing bad debt write-offs and the need for higher provisions against l ...

Many fintech companies are startups that embrace the mobile economy and use technology to streamline traditional banking services. By creating solutions that serve customers better and faster, fintech is earning a market share from traditional retail organizations. That’s because fintech companies h ...

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EXUS provides specialized software solutions for financial institutions, banking, telecoms, utilities.
For more information about our products and services please contact:  info@exus.co.uk