We all know the global financial crisis changed retail banking as usual. Investor confidence and credit availability plummeted. Consumer debt levels rose. Economies flattened worldwide. Yet, one effect of the crisis was particularly damaging: The rise in non-performing loans. Non-performing loans o ...

Before the implementation of automated outbound calling technology, most collections operations assigned accounts from cradle to grave. This has changed recently in favour of dynamically distributing accounts to a pool of resources, which provides for increased productivity. The result is that ther ...

Debt collections software can only solve so many problems without a solid team behind it. Implementation can take years if done incorrectly, as issues are time-consuming and expensive to correct. The better your software provider, the faster the implementation and onboarding process, and the sooner ...

EFS

The Middle East faces a retail banking environment characterized by significant volumes of non-performing loans (NPLs) and robust technological change. Banks operating in this environment face increasing debt collections costs, growing bad debt write-offs and the need for higher provisions against l ...

Many fintech companies are startups that embrace the mobile economy and use technology to streamline traditional banking services. By creating solutions that serve customers better and faster, fintech is earning a market share from traditional retail organizations. That’s because fintech companies h ...

Too many professionals consider communication a “soft” skill—that is, a non-technical skill that doesn’t require formal training. Unfortunately, that viewpoint leads to significant problems. It devalues communication to a “free time” skill. You know, a skill you’ll get around to developing when you ...

EFS

People want to help themselves. That’s why debt collections organizations should seriously consider implementing a self-service collections tool. A self-service collections tool is a web-based portal that allows customers to find information on their various debt obligations with your organization, ...

EFS

European households—like their American counterparts—are using landlines less than ever, while adopting mobile and wireless alternatives. In just a decade, smartphones have revolutionized how we work, communicate and play. Not by accident, 24/7 communication through chat, SMS, apps and social media ...

Personnel costs are the single biggest expense that collections departments face. Poorly trained, unmotivated and/or unproductive collectors can sap an organization’s profitability fast. Because collections professionals handle the lion’s share of daily collections activities, when a team underperfo ...

EFS

It’s an exciting time to be a retail bank of any size doing business in Africa.  The continent’s middle class is growing, according to consultancy Deloitte. Retail banking in sub-Saharan Africa is expected to grow 15% per year. And many countries have very little retail banking penetration, says Th ...

EFS

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EXUS provides specialized software solutions for financial institutions, banking, telecoms, utilities.
For more information about our products and services please contact:  info@exus.co.uk