This is our Library page. Feel free to download our e-books and white papers to keep up to date with all the latest goings on!!

Building a business case for debt collection software isn’t all about facts and figures. Even if you recognise the indisputable benefits of collections software, your decision-makers’ perspectives are likely to be very different. Presentation, then, can be the difference between buy-in and bust. He ...

EFS

The last decade has seen procurement evolve into a vital strategic function in the banking sector. These days, procurement is about more than simple cost-cutting. Economic tumult, tight budgets, demanding customers and increased competition require a procurement team more involved in up front, stra ...

EFS

Navigating the world of collections can be daunting for an auto finance lender of any size. There’s an exhausting list of laws, regulations and processes to be considered, not to mention the staffing and expertise required to be successful. Despite the obstacles, it’s critical an auto finance lender engaged in any type of lending activity have a solid collections strategy, processes and tools in place. A healthy, viable collections strategy will create efficiencies and maximize recoveries – while keeping your lending program thriving in tandem.

The banking and finance sector is ablaze with chatbots. Bank of America, HSBC, Wells Fargo, Swedbank, Capital One – these are just a few examples of major banks that have (or are set to) release customer service chatbots. For banks, bots are a cost saving; for customers, they are a simple and insta ...

EFS

Teleworking – “work-from-home” or “home-office” – has been a necessary practice for many firms and workers during the lockdown period of the COVID-19 crisis. During this phase, societies have undergone a large scale “forced experiment” where sectors, firms and people have continued to operate while being physically separated, provided they had the necessary technological, legal and digital security conditions. 

 

Traditional utility firms are finding themselves at a crossroads in 2020. One path leads down the road of tradition - with outdated legacy systems, face-to-face collections and antiquated customer service solutions. The other follows close behind the retail banking industry into a digital future whe ...

Remember the cobrador del frac? Spain’s frock-coated debt collectors took an elaborate name-and-shame approach that emphasised recovering money by any means necessary. It summed up the biggest problem with debt collections: efficiency and customer experience have too often been secondary considerati ...

While the impact of COVID-19 cannot be denied, this is not the only crisis impacting the world economy. It’s been a little over a decade, for example, since the last global financial crisis, and many countries have faced conflicts and natural disasters in the interim.

 

The world has been thrown into crisis by a pandemic of unprecedented scale. And it’s not only people’s health that’s suffering – businesses and individuals are seeing major financial difficulties.

 

Covid has made it ultra difficult for debt collections teams to do their jobs. More people than ever will be struggling to make payments, and thinning call centre and other staff will make it harder to prevent people from going into arrears or to manage their accounts in the best way for businesses and debtors alike.

 

EXUS

London

Tower 42, 25 Old Broad Str.

EC2N 1PB London, UK

 

 

Get in Touch

EXUS provides specialized software solutions for financial institutions, banking, telecoms, utilities.
For more information about our products and services please contact:  info@exus.co.uk