In the developed world, debt surged above 432% of GDP in the third quarter of 2020. In emerging markets, meanwhile, debt levels rose to over 248% of GDP, with Lebanon, China, Malaysia and Turkey experiencing the biggest rises in debt. And it’s going to be up to banks and collectors to pick through the rubble and put the pieces back together – preferably with good debt collections strategies and the digital solutions needed to carry 

Find out how the EXUS Financial Suite can future-proof your debt collections.

them out.

In the wake of the unprecedented COVID pandemic, we’re facing a ‘debt tsunami’. The pace of global debt accumulation spurred by the fallout of 2020 is going to leave the global economy struggling without a major intervention. According to the Institute of International Finance, the total level of global indebtedness increased by $15 trillion in 2020, reaching around 365% of global GDP by the end of the year.

Late payments have always been a problem, but the current climate is making their impact much bigger. Without the payments they are owed, small and medium sized businesses are left without the adequate cash flow to pay suppliers, which can have a devastating knock-on effect. For larger companies, meanwhile, it can wreak havoc on their balance sheets.


Studies have shown that late payments damage SMEs the most significantly, with UK SME late payment debt reaching a very concerning £23.4 billion at the end of 2019. In the wake of the pandemic, 20% of SMEs say that late payments have reached an all-time high over the last 12 months, while 64% fear that late payments resulting from the pandemic could result in their business going under in the near future.

If 2020 taught us anything it’s that forecasts are far from an exact science. Indeed, this time last year, many of the predictions being made in even the most revered financial circles were being subtly undermined.


Regulation is often used in political scaremongering. There’s too much red tape in the business world, according to some. And in certain cases, that may be true. Especially when it comes to the legal complexities of debt collections. But is more regulation (or less, for that matter) inherently bad ...

Navigating the world of collections can be daunting for an auto finance lender of any size. There’s an exhausting list of laws, regulations and processes to be considered, not to mention the staffing and expertise required to be successful. Despite the obstacles, it’s critical an auto finance lender engaged in any type of lending activity have a solid collections strategy, processes and tools in place. A healthy, viable collections strategy will create efficiencies and maximize recoveries – while keeping your lending program thriving in tandem.

Teleworking – “work-from-home” or “home-office” – has been a necessary practice for many firms and workers during the lockdown period of the COVID-19 crisis. During this phase, societies have undergone a large scale “forced experiment” where sectors, firms and people have continued to operate while being physically separated, provided they had the necessary technological, legal and digital security conditions. 


Traditional utility firms are finding themselves at a crossroads in 2020. One path leads down the road of tradition - with outdated legacy systems, face-to-face collections and antiquated customer service solutions. The other follows close behind the retail banking industry into a digital future whe ...

Remember the cobrador del frac? Spain’s frock-coated debt collectors took an elaborate name-and-shame approach that emphasised recovering money by any means necessary. It summed up the biggest problem with debt collections: efficiency and customer experience have too often been secondary considerati ...

While the impact of COVID-19 cannot be denied, this is not the only crisis impacting the world economy. It’s been a little over a decade, for example, since the last global financial crisis, and many countries have faced conflicts and natural disasters in the interim.




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