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Teleworking – “work-from-home” or “home-office” – has been a necessary practice for many firms and workers during the lockdown period of the COVID-19 crisis. During this phase, societies have undergone a large scale “forced experiment” where sectors, firms and people have continued to operate while being physically separated, provided they had the necessary technological, legal and digital security conditions. 

Traditional utility firms are finding themselves at a crossroads in 2020. One path leads down the road of tradition - with outdated legacy systems, face-to-face collections and antiquated customer service solutions. The other follows close behind the retail banking industry into a digital future whe ...

Remember the cobrador del frac? Spain’s frock-coated debt collectors took an elaborate name-and-shame approach that emphasised recovering money by any means necessary. It summed up the biggest problem with debt collections: efficiency and customer experience have too often been secondary considerati ...

While the impact of COVID-19 cannot be denied, this is not the only crisis impacting the world economy. It’s been a little over a decade, for example, since the last global financial crisis, and many countries have faced conflicts and natural disasters in the interim.

The world has been thrown into crisis by a pandemic of unprecedented scale. And it’s not only people’s health that’s suffering – businesses and individuals are seeing major financial difficulties.

Covid has made it ultra difficult for debt collections teams to do their jobs. More people than ever will be struggling to make payments, and thinning call centre and other staff will make it harder to prevent people from going into arrears or to manage their accounts in the best way for businesses and debtors alike.

Every year, the debt collections and recoveries sector holds its collective breath as the Celent ABCD Vendor View on Retail Loan Collections Solutions begins landing on desks and desktops across the world.

As we settle into the third decade of the 21st century, it could be assumed that startup and challenger banks are starting the decade on the best possible foot. 

haria-compliant banking is a politically sensitive issue in many Muslim-majority countries and, on paper at least, it’s easy to see why.

One recent UK banking trend that’s proven just as divisive as the political landscape of the country – Open Banking.