Personal debt is something everyone handles differently. In a fast-paced and consumer-focused society, not all customers are receptive to collector outreach. Many consumers prefer to have non-interruptive, self-driven resolutions to their problems. This is especially true for sensitive matters like ...

EFS

Incentivizing your employees is a way of motivating them to perform to the best of their abilities. Collections departments are no different. Even after proper training, collections professionals need daily motivation to excel. When they have it, they perform better and achieve higher collections r ...

EFS

In a perfect world, debtors would pay what they owe and collectors would have better results. But in many debt scenarios and environments, the only element you can control is how your collections department works. Even a gain of just a few percentage points in collections performance delivers serio ...

EFS

Before the implementation of automated outbound calling technology, most collections operations assigned accounts from cradle to grave. This has changed recently in favour of dynamically distributing accounts to a pool of resources, which provides for increased productivity. The result is that ther ...

Debt collections software can only solve so many problems without a solid team behind it. Implementation can take years if done incorrectly, as issues are time-consuming and expensive to correct. The better your software provider, the faster the implementation and onboarding process, and the sooner ...

EFS

The Middle East faces a retail banking environment characterized by significant volumes of non-performing loans (NPLs) and robust technological change. Banks operating in this environment face increasing debt collections costs, growing bad debt write-offs and the need for higher provisions against l ...

Too many professionals consider communication a “soft” skill—that is, a non-technical skill that doesn’t require formal training. Unfortunately, that viewpoint leads to significant problems. It devalues communication to a “free time” skill. You know, a skill you’ll get around to developing when you ...

EFS

People want to help themselves. That’s why debt collections organizations should seriously consider implementing a self-service collections tool. A self-service collections tool is a web-based portal that allows customers to find information on their various debt obligations with your organization, ...

EFS

Personnel costs are the single biggest expense that collections departments face. Poorly trained, unmotivated and/or unproductive collectors can sap an organization’s profitability fast. Because collections professionals handle the lion’s share of daily collections activities, when a team underperfo ...

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EXUS provides specialized software solutions for financial institutions, banking, telecoms, utilities.
For more information about our products and services please contact:  info@exus.co.uk