Telecoms face a tough uphill battle. Mergers are sweeping the industry, tougher regulatory pressures are slashing profits, and lingering effects of the credit crunch aren’t just affecting banks. While telecoms struggle to find new markets, acquire more customers and cut costs, they may miss one ave ...


The billing department flags a delinquent account and transfers it to collections. Collections delegates the account to its telecommunications team. When recovery attempts are unsuccessful, it’s relayed to legal, which makes a recommendation to collections. Collections then update accounting on the ...


Portfolios have become more complex. With credit capacity limited, stronger regulations in effect and a rise in non-performing loans worldwide, today’s collectors need big-picture insights more than ever before. The many reasons why include: The ability to anticipate faster which loans will be lo ...




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