Digital transformation has never been more of a hot topic. 79% of North American banking leaders believe their bank’s existence will be threatened if they don’t innovate faster. However, “digital transformation” is also a loaded phrase: it can mean a lot of different things to a lot of different peo ...

Amid the cut-and-thrust of international banking, it’s hard to set a truly global benchmark for the world’s biggest banks. With the sheer diversity of local markets, it’s not always possible to compare apples with apples. By one’s region’s standards - say, the well established Western Europe bankin ...

Debt recovery in the utility sector has an image problem. There is a considerable public concern across the globe about rising energy prices, with some governments stepping in to address the fuel poverty debate. As a result, utility companies receive little sympathy as they attempt to resolve unpaid ...

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Try as we might change customer opinion, debt collections has struggled to shake its bad reputation in both established and emerging markets. Regionally, this could be down to a multitude of factors; from cultural differences and complicated local court systems to overly aggressive collections pract ...

EFS

Since the General Data Protection Regulation (GDPR) came into force across Europe, data security has become a hotter topic than ever. The biggest data breaches of 2018 so far have involved millions of users - and some of them have displayed startling negligence. FedEx, for example, stored customer d ...

The banking and finance sector is ablaze with chatbots. Bank of America, HSBC, Wells Fargo, Swedbank, Capital One – these are just a few examples of major banks that have (or are set to) release customer service chatbots. For banks, bots are a cost saving; for customers, they are a simple and insta ...

Digital transformation is big news in the Asia-Pacific region (APAC). In 2017, around 6% of the region’s collective GDP was derived from digital products and services; Techwire Asia predicts this will increase ten times over by 2021, with a predicted economic contribution of over $1 trillion. Beyon ...

The common conception of collections is as a historical activity. A debt was owed and is now delinquent. So it’s the act of rectifying a historical account. This conception is right, to an extent. That’s certainly a large part of the process. But it’s not the full picture. We’ve written before abou ...

Remember the cobrador del frac? Spain’s frock-coated debt collectors took an elaborate name-and-shame approach that emphasised recovering money by any means necessary. It summed up the biggest problem with debt collections: efficiency and customer experience have too often been secondary considerati ...

Between 2015 and 2016, World Bank figures reveal that the average proportion of all loans that are non-performing (NPLs) rose over half a per cent from 6.99% to 7.07%. According to Gartner, the cost of servicing a delinquent loan is now 15 times higher than the cost of servicing a performing loan. ...

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EXUS provides specialized software solutions for financial institutions, banking, telecoms, utilities.
For more information about our products and services please contact:  info@exus.co.uk