People want to help themselves. That’s why debt collections organizations should seriously consider implementing a self-service collections tool. A self-service collections tool is a web-based portal that allows customers to find information on their various debt obligations with your organization, ...

EFS

It’s an exciting time to be a retail bank of any size doing business in Africa.  The continent’s middle class is growing, according to consultancy Deloitte. Retail banking in sub-Saharan Africa is expected to grow 15% per year. And many countries have very little retail banking penetration, says Th ...

EFS

The Middle East faces a retail banking environment characterized by significant volumes of non-performing loans (NPLs) and robust technological change. Banks operating in this environment face increasing debt collections costs, growing bad debt write-offs and the need for higher provisions against l ...

Once upon a time, the customer-bank relationship was a single channel. Loan products were straightforward. And consumer debt relationships typically occurred between a few parties.  My, how times have changed. Collections is now: Multi-channel, taking place across phone, email, social media and ...

Vietnamese society is changing shape rapidly. Generation Z now make up 25% of the country’s 15 million-strong workforce, and the figure is growing. But what does this mean for the country and its economy? This group has had access to technology and the internet since their early years - along with ...

Yes, it’s actually happening. Facebook is throwing its sizeable 2.4 billion user-a-month hat into the cryptocurrency ring.  The news was once little more than a rumour, lent weight by Mark Zuckerberg’s meeting with Bank of England governor Mark Carney back in April. However, it’s now been confirmed ...

In a press release from mid-June, the European Commission announced that the ratio of NPLs held by EU banks has fallen by more than half since 2014. The 2008 financial crisis led to a sharp uplift in the number of non-performing loans across the continent. And while in some member states high NPL ra ...

Though the region is evolving, North African banks are still working to provide a secure and viable path to financial inclusion for all.  Banking the unbanked across North Africa has long been a fruitful opportunity. It is also, however, a lengthy game to play, as banks slowly develop and integrate ...

In certain circles, AI has something of an image problem. Even though it’s a major step forward in technology, making our lives better in so many ways, there are many out there who still believe that AI is going to steal their jobs. Not only that, but many more simply don’t trust the idea of a machi ...

The Nordic banking model has long been viewed through rose-tinted spectacles, but is that a reputation it truly deserves? Whilst Scandinavian banks might be one of the darlings of the European banking community, such pride often comes before a fall. So, what is the banking and debt landscape actuall ...

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