Macro-level challenges are causing micro-level problems as telecoms feel the effects of market trends—especially in Europe. European telecoms are making moves to consolidate, causing: Forced cuts to service charges by European regulators, dropping revenue streams 8.6%. Larger companies with new ...

EFS

Incentivizing your collectors is key towards better team management, motivation and performance increase. Daily motivation is critical, even after extensive training is offered to collections professionals. When they have it, they perform better and achieve higher collections rates. Incentive progra ...

EFS

Not all delinquent credit cases are created equal. National and institutional non-performing loans and accounts are complex—and troubled. Major European economies like Italy’s carry unprecedented debt on the books. Regulators are demanding more of organizations than ever. And private utility and te ...

EFS

Incentivizing your employees is a way of motivating them to perform to the best of their abilities. Collections departments are no different. Even after proper training, collections professionals need daily motivation to excel. When they have it, they perform better and achieve higher collections r ...

EFS

It’s time to wake up and realize that your customer has changed. They want online service and communication, multiple ways to resolve debt obligations, and the ability to settle debts on their own terms, 24/7. That means your collections department needs to change with them. Here’s how. Collection ...

EFS

Each stage of delinquency—soft, pre-litigation, litigation and recovery—requires a different approach to keep collections on track. When lenders have insight into a customer’s stage of delinquency, they can make the right offer at the right time. This improves collections performance, increases the ...

EFS

Customer segmentation refers to the strategy of dividing customers into groups based on characteristics to better tailor messaging and communicate to each audience. These characteristics might include the type of debt, amount of debt or location. It’s important for collections departments to segmen ...

EFS

While much of the global economy is slowly recovering from the Great Recession of 2009 and its aftermath, the retail banking industry has in some ways seen things go from bad to worse. As economies flatlined, the public response was the rollout of more stringent regulations and comprehensive oversig ...

EFS

Financial markets were visibly shaken after the credit crisis in 2008, and Western banks were hit the hardest. In Europe and North America, where financially stable banks often have weaker core equity capital bases, non-performing loans shortchanged available capital and cut into profitability. Wit ...

Today’s consumer wants to go to his or her own way. The younger they are, the more they wish to undertake the consumer journey alone. A full 70% expect companies to have websites with self-service options. And companies that comply—even those in non-e-commerce businesses—see significant results: A t ...

EFS

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EXUS provides specialized software solutions for financial institutions, banking, telecoms, utilities.
For more information about our products and services please contact:  info@exus.co.uk