EXUS Collections Self Service

EXUS Collections Self Service helps organizations scale their collections capacity quickly and cost-effectively through an online self-service debt collections tool, which targets specific customer segments proposing alternative debt settlement options. The substantial improvement in collections results, both in terms of quantity and quality, stems from the familiarity of modern debtors with this new-era tool as well as from the convenience and intimacy of the private experience it delivers.

EXUS Collections Self Service is available on smartphones, tablets, PCs and can also interact via SMS with feature phones. The tool is pre-integrated with the EXUS Collections application but can also be integrated with other debt collections software systems. It implements advanced security measures to guarantee privacy of customer data. The tool offers debtors a 24/7 service allowing for a private and rich experience which offers detailed information on debtors’ status and a variety of available options.

EXUS Collections Self Service contacts selected customers via SMS, email or mobile app messages, providing them with a login link.

After login (using credentials such as “Mobile Phone Number, “PIN Code”, “Date of Birth”, etc.) debtors are presented with their overall debt status and may proceed with performing actions of their choice, such as submitting a Promise-to-Pay, review alternative debt settlement options and select a more preferable one, provide Reasons for Inability to Pay, etc. The design of EXUS Collections Self Service interface ensures that all customer interactions are optimally presented on any device.

Through using EXUS Collections Self Service organisations have achieved an increase of 40% in the number of Promises-to-Pay obtained and an impressive 110% increase in the ratio of kept Promises-to-Pay, when compared to the bank’s traditional Call Centre operation.