EXUS Collections Self Service helps organizations scale their collections capacity quickly and cost-effectively through an online self-service debt collections tool, which targets specific customer segments proposing alternative debt settlement options. The substantial improvement in collections results, both in terms of quantity and quality, stems from the familiarity of modern debtors with this new-era tool as well as from the convenience and intimacy of the private experience it delivers.
We are open honest and trustworthy and look at every issue from all perspectives
EXUS Collections Self Service
EXUS Collections Self Service targets specific customer segments to propose alternative debt settlement options and substantially improves collections results by catering to the online habits of modern debtors. EXUS Collections Self Service is available on smartphones, tablets, PCs and interacts with feature phones via SMS. Pre-integrated with EXUS Collections, this application can also be integrated with other debt collections software systems.
The new Covid-19 virus poses many challenges for banks when it comes to reaching their debtors. Call centers are becoming understaffed or even shutting down operations, hence disarming the phone call channel. Field collectors are advised to stay at home and therefore no debtor can be physically reached. At the same time, debtors remain and work from home, avoiding unnecessary visits, such as the one to a branch in order to make a payment. We provide a fast and easy to use way to reach your debtors through digital communication channels, using our Collections Self Service and 2-Way Digital Channel Technologies. Deployed either on cloud or on premise, these technologies allow for the automated communication and interaction with debtors, making it easy for them to have an up to date view of their delinquencies and giving them a way to pay without ever leaving their home.
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REACH A WIDER AUDIENCE
Scale your Debt Collections Capabilities
24/7 Anytime, Anyplace
EXUS Collections Self Service is available on smartphones, tablets, PCs and can also interact via SMS with feature phones. The tool is pre-integrated with the EXUS Collections application but can also be integrated with other debt collections software systems. It implements advanced security measures to guarantee privacy of customer data. The tool offers debtors a 24/7 service allowing for a private and rich experience which offers detailed information on debtors’ status and a variety of available options.
Results Through Simplicity
EXUS Collections Self Service contacts selected customers via SMS, email or mobile app messages, providing them with a login link.
After login (using credentials such as “Mobile Phone Number, “PIN Code”, “Date of Birth”, etc.) debtors are presented with their overall debt status and may proceed with performing actions of their choice, such as submitting a Promise-to-Pay, review alternative debt settlement options and select a more preferable one, provide Reasons for Inability to Pay, etc. The design of EXUS Collections Self Service interface ensures that all customer interactions are optimally presented on any device.
Through using EXUS Collections Self Service organisations have achieved an increase of 40% in the number of Promises-to-Pay obtained and an impressive 110% increase in the ratio of kept Promises-to-Pay, when compared to the bank’s traditional Call Centre operation.
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