Telecoms face a tough uphill battle. Mergers are sweeping the industry, tougher regulatory pressures are slashing profits, and lingering effects of the credit crunch aren’t just affecting banks.
While telecoms struggle to find new markets, acquire more customers and cut costs, they may miss one avenue by which they can capture more revenue from business already on the books: collections and recovery operations.
That is where collections and recovery software comes in. A specialized collections solution doesn’t just deliver recovery functionality as part of a larger software package; it is built from the ground up to better manage payment cycles. The difference is that while a general solution may marginally improve collections processes, specialized software completely transforms recovery efforts.
Telecoms should take note. Collections software provides greater insight into customer payment obligations, risk portfolios and current delinquencies. The result is a greater recovery of payments outstanding, money saved through increased operational efficiencies, and proactive risk assessment that prevents delinquencies in the first place.
For telecoms that wish to increase revenue, this post outlines three major ways a dedicated collections and recovery software solution can help.
Mergers, acquisitions and telecom growth present serious opportunities. But they also create serious headaches as departments, accounts and finances merge, dissolve or reorganize.
A robust collections software solution delivers workflow management functionality that keeps documents, accounts information and payment cycle data in a single location that is easy to use and maintain.
Collections software serves both corporate and retail customers by providing telecoms with user-friendly features like:
As telecoms cut prices to compete, it is critical they streamline and optimize workflows to save money and improve efficiencies.
Whether you acquire a new customer portfolio or existing customers from a merger, risk affects bottom-line health, projected earnings and opportunities for future growth.
Collections software provides rigorous risk analysis tools that are based on behavioural or application scoring models. Telecoms with risk scoring can:
Risk is inescapable. But it is highly manageable with the right tools. As organizations increase in complexity and face tougher competition, effective risk scoring presents an advantage that can’t be ignored.
Delinquencies are a fact of life for any company that collects payments. But just because an account becomes delinquent doesn’t mean that is the end of the story—or of the customer relationship.
According to Entrepreneur Magazine, the average customer acquisition cost for Sprint PCS, a U.S. telecom giant, is $315 per customer. With costs that high, telecoms must work to preserve customer relationships while maximizing the revenue captured from recovery efforts.
They can leverage collections software to do that and increase operational efficiencies by using it to:
Is it time your organization considered a specialized collections and recovery software solution? Find out more information here.
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