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Exus Blog Article

Does Your Staff Even Know How To Use Collections Software?

2 minute read

Modern collections success doesn’t need to be rocket science: A specialized collections software solution helps organizations collect more and improve recovery efficiency. But there’s a catch. 

Many of these systems are not configured to be used by everyone. They’re only truly usable by IT specialists. That limits their effectiveness and prevents collections professionals from getting the most out of them.

That’s why it’s so important to choose a collections software solution that is easy to use, visual and customizable. Why? Because everyone on collections and non-collection teams can use it, improving and centralizing operations across the board.

In industry parlance, this kind of software is called a parameterized collections solution. Here are three reasons why you should invest in one.

1. Ease of Use

Parameterized solutions often include visual interfaces that make performing tasks easy, even if you have no experience with complex software. That means the whole team is able to manage documents, processes, and risk analysis throughout each stage of the collections cycle in one central portal, instead of in siloed systems used by different teams.

These systems can be configured and customized by every end-user, without involvement from IT. There’s no need to write code or pseudo-code, either. That means fewer bottlenecks during the collections process and greater efficiencies throughout the credit cycle. 

2. Scalability

When a collections system can be used by all end users, it becomes much easier to scale with your organization. Many systems struggle to scale because they require heavy customization or configuration—meaning new users create new headaches for multiple departments. 

With a parameterized solution, however, you can:

Roll out the solution to your entire team quickly. Once initial training is complete, staff can customize the solution to their needs and get started right away.

Use the solution in many geographic markets and industries, regardless of locality, regulations, back-office IT systems, business expertise levels, or data availability.

Accommodate rapid growth since parameterized solutions handle anywhere from a handful of accounts to several million.

Coordinate efforts of both in-house and external teams. If you need to hire outside help, the system can handle it. 

3. Technological Empowerment

A parameterized collections solution doesn’t just remove inefficiencies. It creates new opportunities for your staff. Because non-IT professionals can use the system, they can leverage their benefits to enhance their own job roles and talents. 

How? By providing professionals at every stage of the collections cycle with robust tools that help them do their jobs better and faster, including:

Early warning system functionality that helps identify and treat at-risk accounts before they become delinquent.

Risk assessment, analytics, and scoring tools to better mitigate risks across portfolios.

Document management across each collection stage streamlines operations and improves efficiencies.  

In short, a parameterized solution doesn’t just power your collections operations. It empowers your staff.

Find, Evaluate and Purchase a Collections Solution Your Whole Team Will Love

Explore all of the features and benefits that come with a solution that does it all. This free guide will show you exactly how to find, evaluate and implement the right collections and recovery software.

Written by: Marios Siappas

Learn more information

Get in touch to arrange a meeting or to book a demo. One of our debt collection specialists can help answer your queries.