Agentic AI in Collections
From Static Strategies to Living Customer Journeys
As customer expectations, regulation, and digital behaviours continue to evolve, traditional collections strategies are no longer enough. Static treatment paths and one-size-fits-all approaches are giving way to agentic AI - systems that can reason, adapt, and act dynamically across the customer journey.
In this webinar, EXUS and Arum Global explore how agentic AI is transforming debt collections by enabling living customer journeys that respond in real time to behaviour, context, and risk. We’ll discuss how AI-driven decisioning, intelligent orchestration, and human-in-the-loop design can improve recovery outcomes while maintaining trust, compliance, and empathy.
Join us to learn how financial institutions can move from reactive collections to intelligent, adaptive engagement and what this shift means for the future of credit risk and customer experience.
RELATED RESOURCES
Sign up for the newsletter
Get the latest insights, solutions, and strategies for improving business results from EXUS experts and thought leaders.