How EXUS’ debt collections software empowered First Bank in introducing and managing a new product portfolio

First Bank has been using EXUS Financial Suite (EFS) since 2006.

The system had been supporting all stages of delinquency, starting from early days in collections and up to legal processes, for all individual customers.

Up until today, the Bank did not manage the Business loans portfolios of Micro and SME customers. The creation of a collections strategy for such portfolios represents specific challenges as these customers usually have multiple loan accounts lodged under several contracts.



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