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It’s difficult to talk about the APAC region as a whole - it includes industrial giants like China, global financial centres like Hong Kong, and burdened economies struggling to handle their debt-to-GDP ratio. That said: three specific factors recur as concerns for debt collectors across the region: ...

Customer-centric thinking has changed the game for banking, can it do the same for debt collection in the APAC region? Many Asia-Pacific countries are notorious for the complexity of their debt collection operations, with a report from credit insurance company Euler Hermes ranking the vast majority ...

Digital transformation is big news in the Asia-Pacific region (APAC). In 2017, around 6% of the region’s collective GDP was derived from digital products and services; Techwire Asia predicts this will increase ten times over by 2021, with a predicted economic contribution of over $1 trillion. Beyon ...

PwC predicts that by 2020, consumer intelligence will be the most important predictor of revenue growth, the public cloud will be the most dominant infrastructure model, and - crucially - that Asia will emerge as a key centre of technology-driven innovation. A Microsoft-commissioned IDC survey bear ...

Although the Asia-Pacific (APAC) region is currently under a severe amount of debt pressure, the rate of regional household and business borrowing has actually slowed in recent years. That being said, debt levels remain high overall. Across APAC, a 5% increase in the household debt to GDP ratio over ...

Identity, banking and technology: what collections teams need to know Facing into the future of identity, banking and technology. In a world where you can access mobile banking in the blink of an eye, the technology used to identify customers still falls far behind. While every other element of ba ...

The media loves chronicling the differences between generations. Each day brings a new headline or scare story, casting some aspersion onto people older or younger than us. Most of it is clickbait nonsense - but that doesn’t mean there aren’t tangible differences between generations. For collection ...

By now, banks are used to fintech scare stories. It’s all challengers, startups and open banking. The new guys, it’s said, are coming for the incumbent banks. Truth is that for now at least, these challengers struggle to match the power of an established bank. The more likely result is a partnershi ...

On the surface, the finance sector might seem equitable: over half of the world’s employees in the financial services sector are female. Drill deeper though, and a new picture emerges. While the gender split, in terms of sheer numbers, is about right, leadership positions take on an altogether more ...

The US economy is the largest in the world. Its nominal GDP sits at $19.42 trillion (25% of GDP for the entire world), and the US dollar is the go-to currency by which economies are measured and compared. Its commercial banking sector is similarly impressive, with annual revenue fast approaching th ...