Nowadays, there is a need for less-intrusive contact methods, such as using mobile communications, as well as self-service online payment plans. Unlike the past generation of debt-savvy delinquents, the new breed of debtors need a gentle touch. With the majority of population owning a smartphone and the majority of households having access to the internet, an online and mobile contact and payment strategy is an absolute must. Giving customers options is not only more convenient for them but it also encourages more people to pay: online via the website, via a link in an SMS, via an app, bank account, etc. EXUS provides a hassle free self-service debt solution. EXUS Collections Self Service helps organizations scale their collections capacity quickly and cost effectively through an online self-service collections tool, which targets specific customer segments proposing alternative debt settlement options. The substantial improvement in collections results, both in terms of quantity and quality, stems from the familiarity of modern debtors with this new-era tool. EXUS Collections Self Service is available on smartphones, tablets, PCs and can also interact via SMS with feature phones. The tool is pre-integrated with EXUS Collections application but may be integrated with other collections systems or even work stand-alone. It implements advanced security measures to guarantee privacy of customer data. The tool offers debtors a 24*7 service allowing for a private and rich experience which offers detailed information on debtors’ status and a variety of flexible options.