Results through simplicity
EXUS Collections Self Service contacts selected customers via SMS, email or mobile app messages, providing them with a login link.
After login (using credentials such as “Mobile Phone Number, “PIN Code”, “Date of Birth”,etc) debtors are presented with their overall debt status and may proceed with performing actions of their choice, such as submitting a Promise-to-Pay, review alternative debt settlement options and select a more preferable one, provide Reasons for Inability to Pay, etc. The design of EXUS Collections Self Service interface ensures that all customer interactions are optimally presented on any device.
Through using EXUS Collections Self Services organisations have achieved increase of 40% in the number of Promises-to-Pay obtained and an impressive 110% increase in the ratio of kept Promises-to-Pay, when compared to the bank’s traditional Call Centre operation.