Collections Resource Kit

The Psycology of Debt Collections

Debt collections has experienced a revolution in customer service over the last few years. Technology has transformed what used to be a stressful, antagonistic activity into a cooperative, consumer-led one. 

Let’s look at a few ways you can combine psychology with technology to build a truly successful collections operation.

Generic vs Specialised Debt Collections software

It’s not quite the Rumble in the Jungle, but choosing debt collections software is a heavyweight title fight. 
Here’s the main event: you already know the experienced heavyweight. Banks have long relied on generic systems for debt collections. Now let’s see whether the leaner, more athletic contender can claim the championship in this twelve round title fight.



The Importance of Managing Collections Teams

In a collections and recovery operation environment, effective personnel management is not just a competitive advantage, but a strategic priority for forward-thinking collections departments.  But how do you manage collections teams effectively? 
The Managing Collections Teams Manual is designed to help. 


Build your successful, digital, customer-focused debt collections channel

Client focus in debt collection isn’t just a nice-to-have; it’s a central component in successfully recouping delinquent debts.
The good news is there’s a better, more modern way. Download the free eBook and get ready to build your debt collections channel. 

Increase Collections while maintaining Customer satisfaction

Are you ready to improve customer service efforts and make measurable impact on your bottom line results today?

We invite you to download a free copy of the handbook and increase your customers' satisfaction along with your collections results.

6 Actionable Steps to Improve Retail Banking Collections & Recovery

Download the paper and evaluate how “best practices” employed by top financial institutions in the world can be adopted by your organisation.

Collection and Recovery best practices toolkit

Download our presentation on slideshare to find out more!

Learn How Mauritius Commercial Bank Improved Performance

Find out how the bank positioned itself for collection and recovery success with new tools and practices. Click here to learn more.

More revenue. Better collections.

Download The Collections and Recovery Best Practices Manual to generate more revenue, improve collections and streamline operations throughout the credit cycle.

Increase Revenue with Better Collector Communication

Excellent communication with customers is critical to improve collections and recovery. Discover how collectors can communicate like pros with this free ebook >>>

What You Must Know Before You Buy

Download our free Collections and Recovery Software Purchasing Guide and learn how to choose, evaluate and purchase a C&R solution.

A Secret Weapon for Collections Success

This collections technology is a secret weapon that banks, telecoms and utilities use to boost profits and kept promise ratios: Click here to download Why Your Organization Needs a Self-Service Collections Solution.

Adopt These 4 Emerging Loan Technologies to Thrive

Discover which technologies will help your business significantly reduce the cost of servicing non-performing loans in this free guide. Download it today!