Collection Departments are faced with the challenge of handling delinquent portfolios that are disproportionate to their –usually- fixed capacity. Thus, they need to maximize their efficiency, and in achieving this, the availability of insightful, actionable customer / account analytics is key.
Simply put, it is a matter of making the right offer, to the right customer, at the right time.
EXUS Collections, through supporting risk calculating scorecards, can drive decisions that result in the highest possible rate of self-cure accounts (thus avoiding unnecessary expenses and possible customer irritation), identify the accounts that need to be worked more intensively (in order to avoid up flows), prioritize treatment, offer suitable restructuring plans, customize the interaction and the timelines and skip entire steps. Since risk is intrinsic to the whole credit cycle, EXUS Collections and recovery software keeps a consistent risk assessment framework through all stages in terms of ratings, tools and reporting.