Consumer behavior has changed. A new tech-driven landscape has emerged, in which consumers carry multiple debt obligations, use more channels than ever, and prefer to resolve debts on their own. We’ve entered the age of the collaborative consumer, in which collections professionals must earn the consumer’s trust and cooperation—not just cold call them—to arrive at a desirable settlement outcome. This new reality, coupled with a global increase of NPLs and the demand for containing operational costs pose a difficult puzzle to collections managers, as they are asked to collect more with less. However, technology can work on the side of the collections manager, allowing the transformation of a traditional cost centre to a profit centre. That is why executives from financial organisations in the EMEA region clearly state their intention to extend their IT spending regarding collections technology in the coming years.
Join Chris to learn about the trends that will be shaping Debt Collections in the coming years and the emerging collections technologies.
Chris Maranis has more than 13 years expertise in the field of Risk Management. He has lead the implementation of IT projects addressing areas such as Debt Collection & Recovery, Basel Compliance, Application & Behavioral Scoring for multiple European & Middle Eastern financial institutions. Mr. Maranis has also given speeches at debt collection forums & conferences, has delivered debt collection management seminars and has published articles in banking/ financial magazines. He is responsible for strategic business & product development of EXUS’ debt collections software. He holds an IT degree as well as post-graduate degrees on Information Systems’ Analysis & Design and Corporate and Banking Risk Management. He has completed courses in Risk Management, Basel III, Delinquencies Management, Negotiations and Business Management from Harvard University, Oxford University, INSEAD and others.
EXUS is an enterprise software company specializing in credit life cycle management. EXUS was founded in 1989 with the vision to transform the complex software industry making it simple, accessible and exciting. We research, we innovate and we develop products that are both intelligent and accessible, that make business more effective, that help people to perform better and that make life easier and more rewarding. From our headquarters in London and our R&D centre in Athens, we support financial organisations in 19 countries across the EMEA region. EXUS has been helping financial institutions in the Middle East to turn their collections operations from a cost center to a profit center for almost a decade, with long-standing clients like Bank ABC, Bank Of Jordan, Al Ahli Bank of Kuwait, Qatar Islamic Bank, Bahrain Islamic Bank and others.